Refund policy

Exterra Wellness Return Policy

At Exterra Wellness, we take pride in providing high-quality, mineral-based wellness products. If you are not completely satisfied with your purchase, we are happy to offer a full refund under the following conditions:

Returns & Refunds

✔ Return Window: Items must be returned within 7 days of delivery.
✔ Condition: Products must be unused, unopened, and in the same condition as received.
✔ Refund Process: Once we receive and inspect the return, we will issue a full refund to your original payment method within 5-7 business days.

How to Initiate a Return

1️⃣ Email us at sales@exterrawellness.com within 7 days of delivery with your order number.
2️⃣ We will provide return instructions and a return shipping address.
3️⃣ Ship the item back using a trackable shipping method.
4️⃣ Receive your refund once the return is processed.

📌 Please Note:

• Return shipping costs are the responsibility of the customer.
• We do not accept returns on final sale or personalized items.
• If the item is damaged or defective, please contact us immediately for a replacement.

For any questions, feel free to reach out at sales@exterrawellness.com.

Thank you for choosing Exterra Wellness!